Talk to a person, not a portal

Email, with the box size and quantity in the first message. Most quotes turn round the same working day when those two things are in the email, and take three days when they arrive one at a time.

Yes, if the job is complicated enough to need it. Leave a number on the quote form and say a call would be easier. We will not phone you otherwise, because most packaging questions are answered better with a photograph than a conversation.

What you sell, roughly how big it is, and how many boxes you think you need. A photo of the product beside a ruler is worth four paragraphs. If you do not know the quantity, say what you ship in a month.

No, and we would rather admit it than have a bot answer at 2am. Messages sent over a weekend get read first thing Monday, and urgent ones do get flagged.

Only if something is wrong with the one you have: minimums too high, artwork rounds too slow, price crept up. If your current run works and the price is fair, keep it. We will tell you that rather than talk you out of it.

A hundred boxes on every format. That is low enough to test a design properly and high enough that the setup cost per box does not become silly. If you need fewer than a hundred, a stock box with a printed sticker is genuinely the better buy and we will say so.

On small and mid sized runs, usually, because we are not paying for a self serve design app and a marketing budget. On very large runs, no. A company that owns its own press will beat us once the quantity is high enough to fill it, and we would rather tell you that than lose your trust later.

If it does not match the proof you approved, that is on us and we put it right. If it matches the proof but you have changed your mind, that is a reprint you pay for. Colour on press has a tolerance against a screen, which is why the free sample pack exists before you commit.

Yes, the artwork and the dieline both. A reorder is one message and the same box turns up again at the same specification, which is the whole reason most of our customers come back rather than start again somewhere else.

That is most first orders. Send us a logo in any format you have and tell us what you sell. A designer builds the artwork onto the correct dieline and sends a proof. There is no fee for it, and there is no template builder you have to fight.

Plain kraft and uncoated corrugated go in ordinary US kerbside recycling. A gloss or soft touch laminate, or a foil stamp, can stop a box being recyclable, so if that matters to you say so at the quote stage and we will design around it. We do not hold an FSC certification and we will not claim one.