Packaging that punches above its order size.

No, and we say so on purpose. We design the box, handle the artwork and manage the run, and vetted US manufacturers print it. That is why we can start at a hundred boxes: we are not trying to fill a press we have to pay for either way.

You can, and on a very large repeat run you probably should. Where we earn our margin is everything around the print: picking the right format, getting the size right first time, building print ready artwork, and being the person who answers when something goes wrong. On a first order that is worth more than the few percent you would save.

BoxCrisp is new. We would rather say that than invent a decade of history and a wall of logos. What we will not do is guess at an answer or promise a date we cannot hold, and everything on this site that looks like a claim has a real number behind it.

In the United States, by partners we have checked. That keeps freight sane, keeps lead times honest and means a problem gets fixed in days rather than after a container crossing.

A person, and the same one throughout your order. There is no ticket queue and no account manager handover. That is one of the genuine advantages of being small, and it stops being true only when we hire, at which point we will say so.

On the boxes. We buy the run from a manufacturing partner and sell it on with a margin, and the design work comes out of that margin rather than arriving as a line at the end. It is a thin margin, which is exactly why we tell people that a very large repeat run will be cheaper direct from a printer. On a first order the design and the sizing are worth more than the few percent.

Because a print run has a setup cost that does not care how many boxes come off the press. At ten, setup is most of what you pay and a box that should be two dollars is eight, which is a bad first order and a worse first impression of us. A hundred is roughly where the number starts to look sensible. Below that, a plain stock box with a well printed sticker genuinely is the better buy, and we will say so rather than take the order.

No, and we will not put a logo on this site suggesting otherwise. Plain kraft and uncoated corrugated go into ordinary US kerbside recycling, which covers most of what we sell, while a gloss or soft touch laminate or a foil stamp can stop a box being recyclable. If certified stock is a requirement from your retailer, ask at the quote stage and you will get a straight yes or no rather than a maybe.

Few enough that the same person handles your first email and your third reorder, and we are not going to dress that up as a department. It is why replies are quick and also why nobody answers on a Sunday. When it changes, this answer changes with it rather than quietly staying up.

You do. The print ready file and the dieline are yours, and if you ask for them we send them, including when you have decided to take the job elsewhere. We keep a copy so a reorder is one message instead of a rebuild, and your packaging does not appear on our work page unless you have said yes.

If the boxes do not match the proof you approved, that is ours and we reprint them. If they match the proof and the typo was in the proof, that is a reprint you pay for, which is the honest version and the reason we ask you to read a proof slowly rather than approve it from a phone. Colour on press carries a tolerance against a screen. The returns and refunds page writes all of this out, including the parts that do not favour us.

No. A deposit starts production and the balance is due before your boxes ship, and the split is written on the quote before you agree to anything. Custom work is paid this way nearly everywhere, because a box with your logo printed on it cannot be sold to anyone else if the order falls through.

The work page has photographs of real runs, and the free sample pack puts printed board in your hands, which tells you more than any photograph will. What you will not find here is a wall of client logos. We have not earned one yet, and borrowing somebody else’s brand for credibility is a habit that is hard to stop once you start.

Then we draw one. The twelve formats in the shop cover most orders; they are not the limit of what can be made. Windows, sleeves, inserts, dividers and unusual die cuts are ordinary work here. The useful first step is a photo of the product next to a ruler, which answers more questions than a paragraph describing it.

Yes, unless you change the specification. The quote lists the box, the board, the print, the finish, the quantity and the freight as separate lines, and none of them move on their own. The one number that shifts is the count in the carton: printing works to an over or under run allowance of up to 10 percent, and you are billed for what actually arrives.

Because the alternative is you finding out at proof stage. Every packaging site claims quality, service and fast turnaround, so those words carry no information any more. What a supplier refuses to do is checkable in a way a promise is not. If it costs us an order from somebody who wanted a factory tour, that is a better outcome than the same person discovering halfway through that there is no factory.